This particular customer has worked with TCB Group since 2018 and needed someone to help them with warehousing storage primarily. The company specialises in waterproofing and construction of chemical products. There is a lot more work involved to import potentially hazardous goods and the warehousing facility needs to reach adequate standards in order to store those goods.
The other issue was dealing with the imports and exports of their shipments from South East Asia, this included exporting goods too and importing goods from; Thailand, Indonesia, Colombo, Nhava Sheva and Philippines. This meant a lot of communication was needed between us and our partners in these countries.
We were able to ensure that all goods were delivered on time and that all warehousing storage was carried out correctly. Anything that was sub-contracted was done so correctly and customer service was not impacted.
We always aimed to ensure that all pricing was at the best possible rate for the customer and fully utilised our position in Singapore as the Transhipping hub of Asia. The project itself was headed up by our Project Manager Mun How who received excellent feedback from the customer. In assigning Mun How this project we stood by our value of single point of contact account management so the customer could speak to Mun How without the need to speak to anyone else. All information to the customer came from one source.
The customer was delighted with the service as it met all demands within Freight Forwarding and Warehousing that they wanted. We received a glowing recommendation from the company about our customer service, attention to detail and customer service.